How do I get my ticket after I have bought it at the online shop?
After you have selected your tickets and completed the credit card payment, you will get a seperate e-Mail with a pdf-file. Please take your smartphone with the pdf-file or a printout of the ticket with you when you visit the BEAR SANCTUARY.
Can I get contact-free entrance with my online ticket?
Unfortunately, we do not have the means for a contact-free entrance at the moment. You have to show your printed ticket or the ticket on your smartphone app to our staff at the ticket office. They will validate it for you. Please have your ticket ready when you enter the ticket office in order for the validation process to be carried out as fast as possible.
Is there a fast lane for visitors with an online ticket?
Unfortunately, we do not have a fast lane for visitors with online tickets. Waiting times in front of the ticket office are usually short. Our staff will do their best to enable a quick entry.
Do I need a day pass, if I want to book a guided tour?
Yes, you will need to book a day pass ticket seperately (per person) in our online shop or at the ticket office on site, if you want to book a guided tour.
Do I have to book in advance for a visit at the sanctuary?
At the moment, it is not necessary to book in advance, if you want to visit our sanctuary without a guided tour (no timeslot-booking).
Do I have to submin a negative Covid test at the entrance to the sanctuary?
At the moment, no Covid test is necessary.
Do I have to wear a FFP2 mask indoor at the sanctuary?
Yes, it is mandatory to wear a FFP2 maks indoors.
Do I have to wear a FFP2 mask at the outdoor area of the sanctuary?
If it is not possible to keep a distance of 2 m to other visitors, it is mandatory to wear a FFP2 mask at the outdoor area.
Are there guided tours at BEAR SANCTUARY Arbesbach?
Guided tours can be booked at least 4 days in advance, but only for 4 adults (+ 6 children under the age of 18).
Can I buy something to eat or drink on site?
There is a small takeaway in front of the ticket office, where snacks and drinks can be bought. Please be aware, that there are no seats due to current regulations.