Data Privacy Statement Bear Sanctuary Arbesbach

Data Privacy Statement

Data protection is important to us!


1. General Information

1.1. Objective and Responsibility

  1. This Data Privacy Statement is to inform you about the nature, scope and purpose of the processing of personal data related to our services and the related websites, features and contents (hereinafter collectively referred to as "online service" or "website"). Details of these processing activities can be found in section 2.
  2. Details of data processing for the purpose of carrying out our business processes are described in section 3.
  3. The online service is provided by VIER PFOTEN - Stiftung für Tierschutz gemeinnützige Privatstiftung (Linke Wienzeile 236, 1150 Vienna, Austria) – hereinafter referred to as "provider", "we" or "us" - who is also legally responsible under the data protection law.
  4. Our online service is hosted by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany, and is maintained by web&co, Marxergasse 5/24, A-1030 Vienna, Austria.
  5. You can reach out to our Data Protection Officer using the e-mail address
  6. The term "user" encompasses all customers, interested people, employees and visitors of our online service.

1.2. Legal Bases

We collect and process personal data based on the following legal grounds: 

  • Consent in accordance with Article 6 paragraph 1 (a) General Data Protection Regulation (GDPR). Consent meaning any freely given, specific, informed, and unambiguous indication of agreement, which could be in the form of a statement or any other unambiguous confirmatory act, given by the data’s subject consenting to the processing of personal data relating to him or her. 
  • Necessity for the performance of a contract or in order to take steps prior to entering into a contract according to Article 6 paragraph 1 (b) GDPR, meaning the data is required in order for us to fulfil our contractual obligations towards you or to prepare the conclusion of a contract with you. 
  • Processing to fulfil a legal obligation in accordance with Article 6 paragraph 1 (c) GDPR, meaning that e.g. the processing of data is required by law or other provisions.  
  • Processing in order to protect legitimate interests in accordance with Article 6 paragraph 1 (f) GDPR, meaning that the processing is necessary to protect legitimate interests pursued by us or by a third party, unless such interests are overridden by your interests or fundamental rights and freedoms which require the protection of personal data. 

1.3. Data Subject Rights

You have the following rights with regards to the processing of your data through us: 

  • The right to lodge a complaint with a supervisory authority in accordance with Article 13 paragraph 2 (d) GDPR and Article 14 paragraph 2 (e) GDPR. 
  • Right of access in accordance with Article 15 GDPR  
  • Right to rectification in accordance with Article 16 GDPR  
  • Right to erasure (”right to be forgotten“) in accordance with Article 17 GDPR 
  • Right to restriction of processing in accordance with Article 18 GDPR 
  • Right to data portability in accordance with Article 20 GDPR 
  • Right to objection in accordance with Article 21 GDPR 

    Notice: Users may object to the processing of their personal data in accordance with legal allowances at any time with effect for the future. The objection may in particular be made against processing for the purposes of direct marketing. 

Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in particular in the Member State of your place of residence, employment or the place of the alleged infringement, if you believe that the processing of your personal data violates the GDPR. 

1.4. Data Erasure and Duration of Storage

The personal data of the data subject will be erased or blocked as soon as the purpose of the storage is inapplicable. Storage of data beyond that may occur if such storage is required by the European or national legislator in EU regulations, laws or other regulations to which the controller is subject. Blocking or erasure of data also takes place when a retention period mandated by the standards mentioned expires, unless the continued storage of data is required for the conclusion of a contract or the fulfilment of contractual obligations. 

1.5. Security of Processing

  1. We have implemented appropriate and state-of-the-art technical and organisational security measures (TOMs). Thus, the data that is processed by us is protected against accidental or intentional manipulation, loss, destruction and unauthorized access. 
  2. These security measures include in particular the encrypted transfer of data between your browser and our server. 

1.6. Transfer of Data to Third Parties, Subcontractors and Third Party Providers

  1. A transfer of personal data to third parties only occurs within the framework of legal requirements. We only disclose personal data of users to third parties, if this is required e.g. for billing purposes or other purposes, if the disclosure is necessary to ensure the fulfilment of contractual obligations towards the users. 
  2. If we engage subcontractors for our online service, we have made appropriate contractual arrangements as well as adequate technical and organizational measures with these companies. 
  3. If we use content, tools or other means from other companies (hereinafter collectively referred to as "third party providers") whose registered offices are located in a third country, it is assumed that a transfer of data to the home countries of these third party providers occurs. The transfer of personal data to third countries takes place exclusively only, if an adequate level of data protection, the user’s consent or another legal permission is present. 

2. Processing activities within the scope of our online service

2.1. Collection of Information for the usage of our online-service offer

  1. When using our online-service, information may be transferred automatically from the browser of the user to us; this information includes the name of the accessed website, file, date and time of the access, amount of data transferred, notification about successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider. 
  2. The processing of this information takes place based on legitimate interests in accordance with Article 6 paragraph 1 (f) GDPR (e.g. to optimize the online service) as well as to ensure the security of processing in accordance with Article 5 paragraph 1 (f) GDPR (e.g. for the defence and clarification purposes of cyberattacks) 
  3. This information will be automatically deleted 30 days after the termination of the connection, unless any other retention periods require otherwise.  
  4. The collection of the data and the storage of the data in log files is essential for the provision of the online service. Therefore, users are not entitled to the options of erasure, objection or correction. 

2.2. DoubleClick

  1. Doubleclick is a service offered by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").
  2. Doubleclick by Google uses cookies to present you ads that are relevant to you. In the process, a pseudonymous identification number (ID) is assigned to your browser in order to check which ads were displayed in your browser and which ads were called up. The cookies do not contain any personal information. The use of DoubleClick cookies only enables Google and its partner websites to serve ads based on previous visits to our website or other websites on the Internet. The information generated by the cookies is transmitted by Google to a server in the USA for analysis and storage. Under no circumstances will Google combine your data with other data collected by Google.
  3. With your consent in accordance with  Article 6 paragraph 1 (a) GDPR to the use of Youtube, Doubleclick is automatically reloaded. You consent to the processing of data about you by Google in the manner and for the purposes set out above.
  4. You can find more information about DoubleClick by Google and data protection here:

2.3. Facebook Pixel (Facebook Custom Audience)

  1. We use Facebook Website Custom Audiences and have integrated the so-called Facebook pixel on our website.  
  2. This pixel is used to collect pseudonymous information about the use of this website (e.g. information about viewed content). The transmitted data of the pixel can be used to target you on Facebook with individualized advertising, provided you have a Facebook account.  
  3. For more information about the scope and purpose of data collection, please see Facebook's privacy policy at You can deactivate the data collection at any time under the following link:  
  4. The legal basis for processing is your consent pursuant accoriding to Article 6 paragraph 1 (a) GDPR. 

2.4. Google Analytics

  1. We use Google Analytics, a web analytics service of Google Ireland Limited (Gordon House Barclays Dublin Ireland - hereinafter "Google"), on the basis of your consent for the analysis, optimization and economic operation of our online offer pursuant to Art. 6 para. 1 lit. a. GDPR. Google uses cookies and other technologies. The information generated by the service about the use of the online offer by the users is transmitted to a Google server in the USA and processed there. 
  2. Google acts on our behalf within the framework of order processing in accordance with Article 28 GDPR. We have concluded a data protection agreement with Google that contains the EU standard data protection clauses.  
  3. We use Google Analytics with IP anonymization enabled. 
  4. Google Analytics stores cookies in your web browser for a period of two years since your last visit. These cookies contain a randomly generated user ID that can be used to recognize you during future website visits. Users can prevent the storage of cookies by setting their browser software accordingly; users can also prevent the collection of data generated by the cookie and related to their use of the online offer to Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link:
  5. The recorded data is stored together with the randomly generated user ID, which enables the evaluation of pseudonymous user profiles. This user-related data is automatically deleted after 26 months. Other data remains stored in aggregated form indefinitely. 
  6. For more information on data usage by Google, settings and revocation options, please visit Google's websites: 

2.5. Google Fonts

  1. In order to make the visit to our website attractive, we use fonts from Google, the so-called Google Fonts.
  2. We have integrated the Google Fonts locally, i.e. on our web server. This means that there is no connection to Google servers and therefore no transmission of your data to Google.

2.6. Google Maps

  1. Google Maps is an online map service that makes geographical information more readable for you as a user via your device. Among other things, directions are displayed or map sections of a location can be integrated into a website.  
  2. By selecting / clicking on the static map that is embedded on our website, Google Maps will open in an additional window.
  3. By using Google Maps, you consent to the collection, processing and use of automatically collected data and data provided by you by Google, one of its agents, or third parties.
  4. The terms of use for Google Maps can be found at
    You can find full details in the data protection centre of google at

2.7. Google Photos

  1. For the integration of image galleries, we use the image service Google Photos. For this purpose, your IP address is transmitted to the provider Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland).
  2. For more information on the Google Privacy Policy visit the Google Privacy Policy:
  3. The processing of this information is carried out on the basis of legitimate interests in accordance with Article 6 paragraph 1 (f) GDPR. 

2.8. Google reCAPTCHA

  1. We use Google's reCAPTCHA service, which protects our site from spam and misuse. The service prevents automated software (so-called bots) from executing abusive activities on our websites, which means that it is checked whether the entries made actually come from a human being. Google collects the following data:
    • Referrer (address of the page where the captcha is used)
    • IP address of the user
    • Google account (if the user is registered with Google, this is recognized and assigned)
    • The input behavior of the user (eg, input speed into the form fields, order of selection of the input fields by the user) is used to improve pattern recognition on Google.
    • Browser, browser size and resolution, browser plugins, date, language settings
    • Presentation instructions (CSS) and scripts (Javascript) of the website
    • Mouse and touch events within the page
  2. Google also reads cookies from other Google services, such as Gmail, Search, and Analytics. All data are encrypted and sent to Google. There is no reading or saving of personal data from the input fields of the respective form.
  3. For more information about Google's privacy policy, visit
  4. The processing of this information takes place based on legitimate interests in accordance with Article 6 paragraph 1 (f) GDPR.

2.9. Google Tag Manager

  1. This website uses the Google Tag Manager. This service allows website tags to be managed through an interface. The Google Tool Manager only implements tags, does not set cookies and does not collect any personal data. The Google Tag Manager triggers other tags that may collect personal information. However, the Google Tag Manager does not access this data.  
  2. If deactivated at domain or cookie level, it will remain valid for all tracking tags implemented with Google Tag Manager. 
  3. The use of Google Tag Manager is based on legitimate interests in accordance with Article 6 (1) (f) GDPR. We are interested in an efficient and simple provision of our services.

2.10. New Relic

  1. The website uses New Relic, a web analytics service provided by New Relic Inc. ("New Relic"). New Relic uses cookies. The information generated by the cookie about the use of the online offer by the users is usually transmitted to a New Relic server in the USA and stored there.
  2. New Relic will use this information on our behalf to evaluate the use of our online offer by the users, to compile reports on the activities within this online offer and to provide us with further services associated with the use of this online offer and the use of the Internet. Pseudonymous user profiles can be created from the processed data.
  3. We only use New Relic with IP anonymisation activated. This means that the IP address of the user is shortened by New Relic within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a New Relic server in the USA and shortened there.
  4. The IP address transmitted by the user's terminal device is not merged with other data from New Relic. The users' personal data is deleted or anonymised after 14 months.
  5. Users can prevent the storage of cookies by setting their browser software accordingly.
  6. For more information on New Relic's use of data, setting and opt-out options, please see New Relic's privacy policy:

2.11. Usercentrics Consent Management

  1. We use the Usercentrics Consent Management Platform as a consent management tool as part of the Analytics activities on our website. The Usercentrics Consent Management Platform collects log file and consent data using JavaScript. This JavaScript enables us to inform users about their consent to certain tags on our website and to obtain, manage and document this consent. 
  2. We process the following data in the process: 
    • Consent data or data of consent (anonymized log data (Consent ID, Processor ID, Controller ID), Consent Status, Timestamp). 
    • Device data (e.g. shortened IP addresses (IP v4, IP v6), device information, timestamp) 
    • User data (e.g. e-mail, ID, browser information, SettingIDs, Changelog) 

      The ConsentID (contains the above data), the Consent status incl. timestamp are stored in the local memory of your browser and simultaneously on the cloud servers used. Further processing will only take place if you submit a request for information or revoke your consent. In this case, the relevant information is provided to us in a compact data format in an easily readable text form for the purpose of data exchange (JSON file). 
  3. No user information is stored for the statistics of the use of the granted or not granted consent. Only the frequency and locations of clicks are stored. 
  4. The personal data is stored on a Google Cloud server located in the EU (Brussels, Belgium or Frankfurt am Main, Germany). 
  5. The purpose of the data processing is the analysis and management of the consents granted, in order to comply with our obligation of a GDPR-compliant consent management. The use of Usercentrics serves the purpose of proving granted and non-granted consents as well as their management. 
  6. The legal basis for the management of your consents for the processing of your personal data is Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in the legally secure documentation and verifiability of consents, the control of marketing measures on the basis of the consent granted as well as the optimization of consent rates. 
  7. The data is deleted as soon as it is no longer required. The associated cookie has a term of 60 days. The revocation document of a previously granted consent is kept for a period of three years. The retention is based on the one hand on our accountability pursuant to Art. 5 para. (2) GDPR. 

2.12. YouTube

  1. We use YouTube for the integration of videos. The videos were embedded in the extended data protection mode.  
  2. YouTube's website uses cookies to collect information about the users of its website. YouTube uses them, among other things, to collect video statistics, to prevent fraud and to improve user-friendliness.  
  3. By using YouTube, a connection is established with the Google Ad Manager network. Starting the video could trigger further data processing. We have no influence on that. 
  4. For more information about privacy at YouTube, please see their privacy policy at:  
  5. The processing of this information takes place based on legitimate interests in accordance with Article 6 paragraph 1 (f) GDPR.

2.13. Links to other websites 

  1. While using some of our services, you will be automatically redirected to other websites.
  2. Please note that this privacy policy does not apply there. The privacy policy of the linked website may differ significantly from this one.

3. Data processing for the purpose of carrying out our business processes

3.1. Contact Form and Contacting via e-mail

  1. When contacting us (via online form or e-mail), the data provided by the user will be processed exclusively for processing the inquiry and its handling. 
  2. Any other use of the data will only take place based on the given consent from the user. 
  3. The users' data will be stored in our Customer Relationship Management System or a comparable software/database. The legal retention periods for business letters apply. 

3.2. Newsletter and E-Mail-Communication

  1. With the following information, we inform you about the contents of our newsletter as well as about the registration, dispatch and statistical evaluation procedure and your rights of objection. By registering for our newsletter, you agree to receive it and to the procedures described.
  2. Double-Opt-In and Logging
    As part of the registration for our newsletter, the so-called double opt-in procedure is carried out, i.e. after registration you will receive an e-mail in which you are asked to confirm your registration. This confirmation is necessary so that no one can register with other email addresses. Subscriptions to the newsletter are stored to fulfil legal obligations to provide proof. This includes storing the time of registration and confirmation as well as the IP address.
  3. Distribution Service Provider
    The newsletter is sent via Emarsys eMarketing Systems AG (Märzstrasse 1, 1150 Vienna) - hereinafter referred to as the "distribution service provider". The data protection provisions of the distribution service provider can be viewed here:

    According to its own information, the distribution service provider may use this data in pseudonymous form - i.e. without assigning it to a user - to optimise or improve its own services, e.g. to technically optimise the dispatch and presentation of the newsletter or for statistical purposes to determine which countries the recipients come from. However, the mailing service does not use the data of our newsletter recipients to write to them itself or to pass them on to third parties.
  4. Login Datas
    To register for the newsletter, you must enter your e-mail address, title, first name and surname.
  5. Statistical surveys and evaluations
    The newsletters contain a so-called "web beacon", i.e. a pixel-sized file that is retrieved from the server of the distribution service provider when the newsletter is opened. Within the scope of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and the time of the retrieval are initially collected. This information is used to technically improve the services based on the technical data or the target groups and their reading behaviour based on their retrieval locations (which can be determined via the IP address) or access times.

    The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked on. This information can be assigned to individual newsletter recipients for technical reasons. However, it is neither our intention nor that of the distribution service provider to observe individual users. The evaluations rather serve us to recognise the reading habits of our users and to adapt our content to them or to send other content according to the interests of our users.
  6. Legal Basis
    The use of the distribution service provider, the performance of statistical surveys and analyses as well as the logging of the registration process are based on legitimate interests in accordance with Article 6 paragraph 1 (f) GDPR. We have an interest in using a user-friendly and secure newsletter system that serves our business interests and meets the expectations of our users.
  7. Termination/Objection
    You can cancel receipt of our newsletter at any time, i.e. revoke your consent. You will find a link to unsubscribe at the end of each newsletter. If users have unsubscribed from receiving the newsletter, the users' personal data processed for sending it will be deleted.

3.3. Donations

  1. Scope and purpose of data processing, legal basis 
    We provide forms in our online presence that the user can use to make a donation or sponsorship electronically. We process the data collected in this context for the purpose of processing the payment and for the support of donors and sponsors in accordance with Article 6 paragraph 1 lit b GDPR (performance of a contract). 
    The use of your address data for interest-based postal, promotional purposes is carried out in accordance with Article 6 paragraph 1 lit. f GDPR (balancing of interests). 
    Furthermore, the processing of data is necessary due to tax regulations as well as money laundering regulations according to article 6 paragraph 1 lit. c GDPR (legal obligation). 
  2. Data
    The data collected in each case are recognisable in the form used; these are in particular data on the donation (e.g. amount, donation interval and payment method) as well as personal master data and contact data (e.g. email address and telephone number). 
  3. Recipient 
    If you make your online donation or the regular contributions of your permanent donation by direct debit, these are transmitted to our house bank and collected from your bank account.

    Credit card 
    If you select the payment method "credit card", we transmit personal data required for processing the payment to the payment service provider Unzer GmbH (Vangerowstraße 18, 69115 Heidelberg); formerly mPAY24 GmbH.
    Your credit card data is transmitted exclusively via 256-bit SSL encryption to Unzer GmbH, where the correctness of the card data is checked with the respective credit card company and creditworthiness and validity are verified. We do not store your credit card data.Information on data protection at Unzer GmbH can be found under

    Direct Debit
    If you choose the payment method "direct debit", we will transmit the personal data required for the processing of the payment to hobex AG, Josef-Brandstätter-Straße 2b, 5020 Salzburg, Austria.Information on data protection at hobex AG can be found at
    If you give us direct debit authorisation from an account in Austria or Switzerland, we will forward your data to FOUR PAWS Austria or FOUR PAWS Switzerland. The forwarding is based on our legitimate interest (Article 6 paragraph 1 (f) GDPR) in minimising the costs of foreign direct debits and being able to use your donation in full for animal welfare. In the event of such forwarding, you will be informed of this by a confirmation message.

    If you choose the payment method "PayPal", we transmit personal data that are necessary for the processing of the payment to PayPal (Europe) S.à r.l. et Cie, S.C.A. (22-24 Boulevard Royal, L-2449 Luxembourg).Information on data protection at PayPal (Europe) S.à r.l. et Cie, S.C.A. is available at
  4. Possibility of objection and removal 
    You can object to us using your data for advertising purposes at any time with effect for the future.  
    You can revoke your consent to data processing at any time with effect for the future. 

3.4. Ticket Shop

  1. You can purchase admission tickets for BEAR SANCTUARY Arbesbach via our online service. We use the Regiondo service for this purpose. Regiondo is a service of Regiondo GmbH, Grafinger Str. 6, 81671 Munich, Germany. We have concluded a data protection agreement with Regiondo GmbH.
  2. If you click on the navigation "Ticketshop", the Regiondo service will be integrated into our website via iframe.
  3. All functions on the sales page as well as the entire downstream sales processing are carried out via Regiondo. You can find the data protection declaration of Regiondo under
  4. Payment is processed by credit card.
  5. The processing of this information takes place based on legitimate interests in accordance with Article 6 paragraph 1 (f) GDPR.

4. Cookie Policy

4.1. General Informationen

  1. Cookies are information transmitted by our web server or third-party web servers to the users' web browsers where they are stored for later retrieval. Cookies can be in the form of small files or any other types of information storage.  
  2. In the case that users do not want that cookies are stored on their computer, they will be asked to disable the corresponding option in their browser's system settings. Saved cookies may be deleted in the system settings of the browser. The exclusion of cookies can lead to functional impairments of this online service. 

4.2. Cookie-Overview

_dc_gtm_XXXGoogle AnalyticsCertain data is only sent to Google Analytics a maximum of once per minute. The cookie has a lifetime of one minute. As long as it is set, certain data transmissions are prevented.1 minute
_fbpFacebook PixelSave and track visits to different websites90 days
_ga_XXXGoogle AnalyticsRegisters a unique ID that is used to create statistical data about how the visitor uses the website.2 years
_gcl_auGoogleContains a randomly generated user ID.90 days
_gidGoogle AnalyticsRegisters a unique ID that is used to create statistical data about how the visitor uses the website.1 day
_GRECAPTCHAGoogleCookie to protect against spam180 days
IDEDoubleClickContains a randomly generated user ID. This ID allows Google to recognise the user across different websites and display personalised advertising.1 year
test_cookieDoubleClick 1 day
VISITOR_INFO1_LIVEyoutube.comProvide bandwidth estimates180 days
YSCyoutube.comSave and track interactionduration of session
frontend_RegiondoUsed for the ticket shop.1 day
Rgtr_valRegiondoUsed for the ticket shop.30 days
Uc_regiondoRegiondoUsed for the ticket shop.duration of session

4.3. Objection Options 

You can object to the use of cookies used on the legal basis of your consent pursuant to Article 6 (1) (a) DSGVO here.  

5. Changes to the Data Privacy Policy

  1. We reserve the right to change this Data Privacy Policy with regards to the data processing, in order to adapt it to changed legal situations, to changes of the online service or of the data processing. 
  2. If users' consents are required or if elements of the Data Privacy Policy contain provisions in regards to the contractual relationship with the users, the changes will only be made with the consent of the users. 
  3. Users are requested to keep themselves informed about the content of this Data Privacy Policy on a regular basis. 

Version: January 2022

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